• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-23-2023 06:53 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdn

We had the same problem some months ago. Tray 3 impossible to open + hard rotation noise: the only way is to take the printer of tray 3 then you try to take out the paper that is left (usually this problem happens with the last page left in the tray). You will see that the part that lifts the paper is stuck at the top of the tray. You will notice that a small thin iron staple at the back in the middle of the bottom part is undone. Don't try to put it back into place it has lost it's elasticity. First time it happened we got an new tray from our supplier. We have the same problem now again and our printer is only 11 months old. Fortunately we paid extra for 5 year warranty. It seems to us that this printer is complete rubbish. At HP they never heard of that problem : hard to believe if you see how it is made. They asked us what paper we are using : sorry we use 100 %  of the time 80 gr standard paper.

2 REPLIES 2

‎11-23-2023 07:31 AM

HP Recommended

Any chance you can post a picture? We have not run into this issue and I am curious to see what is going on.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-23-2023 07:42 AM

HP Recommended

11 August 2023 - 1 time11 August 2023 - 1 time23 November 2nd time. You can see the staple still attached at the left of the wheel; the other side is loose.23 November 2nd time. You can see the staple still attached at the left of the wheel; the other side is loose.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.