6960 printer

[brianmelb2628]

OfficejJet Pro 6960 using Windows 10

Print jobs go into print queue but will not print straight away - have to restart laptop before printing is triggered, otherwise jobs stay in print queue.  Printer is shown as 'ready' status, but also in 'sleep mode'. 

[Dragon-Fur]

@brianmelb2628 

Welcome to the HP Community --

With the printer left on, unplug it for a couple of minutes.

Plug the printer back into a standard wall socket.

If the printer does not start by itself, press the start button.

Next,

On the computer side -- and if not yet tried --

Consider clearing and rebuilding the printer queue.

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Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

If the job is accepted and quickly disappears, it is perhaps due to incorrect Temp folder permissions.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

========================================

and / or

Manual Checks / Additional Information

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 6960 All-in-One Printer series  

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