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7134 won't print 6" X 4" photos

HP Recommended
HP 7134

I'm printing using my phone on the hp app and it prints 5" x 7" photos no problem but when I try to print 6x4" photos on glossy paper, it either doesn't spool or it paper jams. Will not print. I've checked and all printer settings are up-to-date.   Please help

HP Support Agent
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Welcome to the HP Support Community.


These are the sizes compatible with your Printer: (check paper handling)


Which phone do you have?


May you can try uninstalling and reinstalling the HP Smart App.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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