• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎08-12-2021 05:31 PM - edited ‎08-12-2021 05:57 PM

HP Recommended
Product: ENVY Photo 7855
Operating System: Microsoft Windows 7 (64-bit)

7855 printer (New) keeps printing on 5 X 7 Photo paper loaded in printer along with 8 1/2 X 11 plain paper. Example: printed a one page email and a 5 X 7 photo paper came out .  How can I stop this from happening?  - John

I need to say that this is happening  under my wife's DESKTOP. When I move to my DESKTOP and print an email  it prints OK. 

AND NOW I notice that the small Icons at the top of the 7855 window do not work when I touch them. A touch always brings up the Info  Screen, for example when I touch the  Telephone Icon with my finger the Info screen comes down. 

Category:
1 REPLY 1

‎08-21-2021 02:16 AM

HP Recommended

@skipl42

 

Welcome to the HP Support Community.

 

It could be a setting issue on your Wife's Computer as your Computer is printing fine. Please check which tray is selected on her computer.

 

About the other issue - does it happen with any menu that you try to access?

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.