8025 not printing on cardstock

[Cathie926]

HP Printer 8025 wont print the entire image on 65lb cardstock.  I have tried various paper setting in the properties to no avail.  Any suggestions?

[Dragon-Fur]

@Cathie926 

Welcome to the HP Community Forum.

A review of places to (re)check:

 Product Specifications for the HP OfficeJet Pro 8025 All-in-One Printer (1KR57A)

Section Paper Handling

Media sizes supported (metric)	A4; A5; A6; B5(JIS); Executive; Index card 3.5 x 5 in; Index card 4 x 6 in; Index card 5 x 8 in; Index card A4; Index card Letter; 3.5 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Letter; Statement; Envelope #10; Envelope C5; Envelope C6; Envelope DL; Envelope Monarch; Card Envelope 4.4 x 6 in; Hagaki; O**bleep**u Hagaki; Japanese Envelope Chou #3; Japanese Envelope Chou #4
Media sizes supported (U.S. standard)	A4; A5; A6; B5(JIS); 6 x 8 in; Executive; Index card 3.5 x 5 in; Index card 4 x 6 in; Index card 5 x 8 in; Index card A4; Index card Letter; 3.5 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; 8.5 x 13 in; Letter; Statement; Envelope #10; Envelope C5; Envelope C6; Envelope DL; Envelope Monarch; Card Envelope 4.4 x 6 in
Media sizes, custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)	Tray 1: 3 x 5 to 8.5 x 14 in
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	Plain paper: 16 to 28 lb, Bond
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 279 mm)

Next,

The Full Feature Software should be installed to provide access to all the features supported by the printer.

Next,

Alert the printer to the paper size and type you are using (Tray and Paper).

Select a supported paper size - if your paper size is not listed, if the option is available, select size "Custom"

Lacking any better option, set the paper type to "Specialty Paper, Matte"

Next,

Printer Properties should be set to default to the driver you intend to use.

Reminder:  Windows and IPP print drivers are not the same thing as the full driver printer software.

Next,

The rest depends on the software / application you are using to open, view, configure, and submit the job to the printer.

In general, select the Properties / More Settings / similar option > Select Shortcut and settings.

If necessary, select the Tray / Source as opposed to leaving that setting as "Automatic" (wording varies).

Example - Word document - 3x5 inch

Word_Test_3X5_card_Portrait_3

Examples / References

Video - Install printer software

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_9

Printer Properties

9025_Printer_Properties_Advanced_Driver_List_8

==================================================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8025 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[yoshihisa-yokoi]

To resolve the issue of HP OfficeJet Pro 8025 not printing on 65lb cardstock, try the following steps:

1. Make sure you are using the correct type of cardstock in your printer. Some printers are only designed to handle certain types of paper.

2. Check the paper size setting in your printer properties. Make sure it is set to the correct size of your cardstock.

3. Adjust the printer driver settings. Look for options such as "Paper Thickness" or "Heavy Stock" and adjust accordingly.

4. Clean the printer rollers and pick-up assembly. Dust and debris can accumulate on the rollers and prevent the cardstock from feeding through the printer properly.

5. Check for any paper jams in the printer and remove any paper that may be blocking the print path.

If these steps do not resolve the issue, you may need to try a different brand of cardstock that is compatible with your printer or reach out to HP support for further assistance.

[Cathie926]

Thank you Yes before I posted my question I double triple checked The print capabilities specifications My paper falls within that specification of printing between 60 and I believe it was 110 I've printed it on two other colors of paper but it won't print on the brown which is the identical weight.

[Cathie926]

thank you I did every single one of these before I posted my question nothing worked it worked on other colors of paper but not the brown color All the same weight paper.

[Dragon-Fur]

@Cathie926 

You are welcome.

True - "colored" paper is an important detail.

Perhaps. even likely, having completed other checks ("every single one") and that other paper works,

"Brown" paper color is not supported --

That just means, the printer might not correctly sense the brown colored paper to complete the task.

All else equal and done, I don't have a different answer.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"