8025e paper jam

[AnnaFurman]

hi! its showing me paper jam, checked everything, no paper.

also, cartridge part doesnt move to the left, stuck at right. All together all of a sudden, please help, thank yoy!

[Raj_05]

Hi @AnnaFurman,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a couple of issues with your HP OfficeJet Pro 8025e. Here's a step-by-step guide to help troubleshoot.

Paper Jam Issue:

Turn Off the Printer:

• Unplug the printer from the power source to ensure safety.

Check the Paper Path:

• Open the printer’s paper tray and look for any visible paper or debris.
• Open the rear access door (if applicable) and look inside the printer for any jammed paper or obstructions.

Remove Paper Jam:

• If you find any jammed paper, gently pull it out. Avoid tearing the paper, as small pieces can be tricky to remove.

Check Rollers:

• Inspect the rollers for any paper residue or obstructions. Clean the rollers with a lint-free cloth if needed.

Reassemble:

• Close all doors and trays, plug the printer back in, and turn it on.

Cartridge Movement Issue:

Check for Obstructions:

• Open the printer’s front door to access the cartridge area. Look for any obstructions that might be preventing the cartridges from moving.

Manually Move the Cartridges:

• With the printer turned off and unplugged, gently try to move the cartridges to the left and right to see if they are stuck or misaligned.

Inspect Cartridge Area:

• Check if the cartridges are correctly seated. Remove and reseat them if necessary.

Reset the Printer:

• Plug the printer back in, turn it on, and wait for the cartridges to move to their designated position.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[AnnaFurman]

Hi, all steps you recommended, i did before and not even ones, nothing works

[Raj_05]

Hi @AnnaFurman,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support