8610 says there is a paper jam. No paper jam.

[geraldo56]

Officejet Pro 8610

Paper jam and all the instructions that follow.

There is no paper jam.  Cleaned the rollers, unplugged, plugged, moved the cartridge carrier back and forth.

Removed rear thing, no paper.  Have had this more than 6 years with no issues other than the occasional paper jam the I've been able to deal with.

One particularly odd thing; when this first happened my software only gave me the option of installing a printer.

Now all the print, scan and fax options are there there but the screen on the printer only warns of the paper jam.

[Jay_G24]

Hi @geraldo56,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a paper jam error.

If you have already performed the steps from the document Paper Jam Error and the issue persists, 

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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