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‎10-14-2021 02:31 PM

HP Recommended
Product: Example: Pavilion 6530Officejet Pro 8710

OfficeJet Pro 8710  

I didn't close my printer document tray completely and as I was printing, the papers backed up creating a jam in the printer.  I opened the printer up and removed the jam, closed the cover and attempted to re-start printing.  Will not print.  Powered the printer off and back on and still will not print.  Any suggestions??

Category:
1 REPLY 1

‎10-17-2021 10:42 AM

HP Recommended

@Tomsellshomes

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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