8710 will not print standard No. 10 envelopes from MS Word since an update pushed through by HP

[Sodakker]

Printer reports it will not print No. 10 envelope because the size conflicts with the paper size (8.5  inch X 11 inch).   I remove all paper before placing envelopes in the feeder.....this is the first experience with this problem after years of use.  HP pushed an update recently (not sure what was updated).  The problem continues after checking and verifying all paper size settings.

[Dragon-Fur]

@Sodakker 

Welcome to the HP User Community.

It was perhaps a Firmware update - looks like there was a new one released February 9, 2022.

If you have not done so already,

Try / Consider

• Uninstall the full driver printer software from Programs and Features
• Restart the computer and log in
• Download-save-install a fresh copy of the Full Feature Software / full driver software
• Restart the computer and log in

Full Feature Software / full driver printer software Installation package - Information and Download

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Details / How-to / Examples

Please Ignore any information not needed / not relevant

Preparation

Account – Type and Permissions

The user Account that installs and uses the printer application and software should have privilege (admin type account) to complete the task.  In addition, there should be a Microsoft Account tied to that user account.  Accounts that lack a UserID / Password cannot be used.  Accounts might require a Microsoft Account to install software, access parts of the Windows file system, run the spooler, or perform other tasks.

Create Restore Point (Optional)

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Apply or OK to exit the menu after the Restore Point is complete.

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

=========================================================================

>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_5

Next...

Printer software installed and  listed >> Software is out of date or is not working

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

===============================================================

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• If the printer software is already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 8710 All-in-One Printer series 

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OR

Product Home

Enter the type and name of your HP device

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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