9010e Document Feeder Errors

[LWright34]

I keep getting the errror about my document feeder is in error. It worked for about 10 scans then its constantly in error. I tried all the steps listed on the printer and HP Smart app to no success. Has anyone else had this issue and know how to resolve it?

[A_Gayathri]

Hi @LWright34,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating issue. Document feeder errors on the HP OfficeJet Pro 9015e can sometimes be caused by a few common issues. 

Here are some additional troubleshooting steps you might try:

• Check for Paper Jams: Even if you’ve done this before, double-check that no paper or debris is stuck inside the document feeder. Sometimes small bits can be missed.
• Clean the Rollers: Dust or paper residue can cause issues with the document feeder. Use a lint-free cloth lightly moistened with water to clean the rollers inside the feeder. Be sure the printer is turned off and unplugged before doing this.
• Check the Paper: Ensure you’re using the recommended paper type and size for the document feeder. Make sure the paper is not wrinkled or damaged.
• Reset the Document Feeder: Try performing a reset. Turn off the printer, unplug it from the wall, wait for 30 seconds, and then plug it back in and turn it on.
• Update Firmware: Check if there is a firmware update available for your printer. Sometimes issues like these can be fixed with a firmware update. Update the firmware on an HP printer
• Inspect the Feeder Path: Ensure there are no obstructions or misalignments in the feeder path.
• Check the HP Smart App for Updates: Make sure that the HP Smart app is up-to-date. Sometimes issues can be related to outdated software.
   

Refer to this document: HP OfficeJet Pro 9015e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[LWright34]

Hi, thank you for taking the time to reply.

I tried all those steps and then the document feeder works for about 2 or 3 scans then it stops again.

Any idea why it would be acting this strange.?

I requested bestbuy to come out and look at it but will be charged $80 to get someone to look at it. Hopefully they can figure it out since everything I try seems to work then fail again. 

[A_Gayathri · Accepted solution]

Hi @LWright34,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!