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‎12-13-2021 06:36 AM

HP Recommended
Product: officejet pro 9019
Operating System: Microsoft Windows 10 (64-bit)

The paper tray will not open - due to (i think) the paper pickup being inside the tray. Powering off resets it or simply wait for 2 or 3 minutes  and it releases itself

- really irriating if you want to refeed a page or a different paper - it used to work OK until some months ago (firmwear update ??)

The printer reports the firmwear is up to date and otherwise it works fine

Category:
1 person had the same question
1 REPLY 1

‎12-24-2021 11:28 AM

HP Recommended

@keith-h53

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

 

Sandytechy20
I am an HP Employee

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