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‎07-17-2022 10:01 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fnw

I can't get my automatic document feeder to close properly.  It appears to be something preventing it from closing and I cannot identify and I do not want to force.  Others have had the same issue.  Please advise.  Thanks, Chris

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2022 07:06 AM

HP Recommended

It would help if you could post pictures.  The ADF cover pivots on hinges on the left side.  At what point does the cover meet resistance?  Take a bright flashlight and inspect the cover as you close it.  Where do you feel the resistance?  Is ADF roller position normal?  Is the separation pad in correct position? 

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2 REPLIES 2

‎07-19-2022 07:06 AM

HP Recommended

It would help if you could post pictures.  The ADF cover pivots on hinges on the left side.  At what point does the cover meet resistance?  Take a bright flashlight and inspect the cover as you close it.  Where do you feel the resistance?  Is ADF roller position normal?  Is the separation pad in correct position? 

1 person found this reply helpful
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‎07-24-2022 02:02 PM

HP Recommended

I was able to identify issue and resolve after reading your post.  Appreciate the assistance. 

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