ADF jam message, no paper and cleaned

[Simonknees]

ADF paper jam message won't go away even tho there's no jam and I've cleaned the roller ect. Why?

[Sneha_01]

Hi @Simonknees,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you have an ongoing issue with the printer.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
In the meantime, you may try the general steps:

Power Cycle the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Plug it back in and turn it on. Sometimes, a simple power cycle can reset the error.

Check for Small Debris: Even small pieces of paper or debris can trigger a paper jam message. Use a flashlight to carefully inspect the ADF and surrounding areas for any bits of paper, labels, or other debris.

Inspect Rollers: Ensure that the rollers, both in the ADF and on the main paper tray, are clean. Use a lint-free cloth and a small amount of isopropyl alcohol to clean the rollers.

Update Firmware: Check if there are any firmware updates available for your printer model. Sometimes, updating the firmware can address software-related issues.
https://support.hp.com/us-en/document/ish_1776648-1643972-16

Reset ADF Sensors: Refer to your printer's manual to locate the sensors responsible for detecting paper jams in the ADF. Gently clean these sensors or reset them according to the HP instructions.

Check Paper Settings: Ensure that the paper settings on the printer match the type and size of the paper you are using. Incorrect settings may lead to false paper jam messages.

 https://support.hp.com/us-en/drivers/printers

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support