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‎08-25-2023 01:08 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

The ADF on my OfficeJet Pro 8710 suddenly stopped recognizing that there are papers in it.  Worked fine earlier today but just put a small stack of pages (5) in it and it doesn't recognize there's anything there.  They are not feeding in and it isn't even attempting to feed them in.  I opened the ADF, cleaned it out, everything seems to be moving ok, but it doesn't do anything.  Any ideas?

Category:
1 REPLY 1

‎08-28-2023 09:46 AM

HP Recommended

Hi @turkoise 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing ADF issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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