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‎10-21-2020 07:37 AM

HP Recommended
Product: 8620

There is no paper jam and I’ve followed previous posts to check the wiring harness for loose wires.  No luck.  I can’t get to the main screen since I just receive the ADF error message.  It will network print, but I can’t use the copy feature

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1 person had the same question
3 REPLIES 3

‎10-25-2020 01:10 PM

HP Recommended

@NJClemsonfan

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-06-2020 08:21 AM

HP Recommended

How can I update the firmware if my printer screen won’t change from the jam message and allow me to execute on your suggestion?

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‎11-26-2020 08:27 AM

HP Recommended

Are you able to copy from the scanner glass?


I am an HP Employee

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