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big187
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After clearing a paper jam, my Envy 5055 will not print or copy.

HP Recommended
Envy 5055
Microsoft Windows 10 (32-bit)

Serial no. [personal info removed]

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TEJ1602
HP Support Agent
HP Support Agent
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@, big187, Welcome to HP Support Community!

Is there any error message on the printer?

 

Meanwhile, try the steps below-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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