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‎05-11-2022 10:02 AM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

After clearing a photo paper jam, I get a Carriage Jam message and cartridges won’t slide on rail

Category:
1 person had the same question
1 REPLY 1

‎05-15-2022 01:13 PM

HP Recommended

@RocketRon1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day


I am an HP Employee

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