• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
OfficeJet 8210 Pro
Microsoft Windows 7 (64-bit)

When I print a single page, it hangs up -- the first half comes out of the printer, but the rest is stuck. I have to print a test page, align the print heads, or something to get it to eject the page! Any way to fix this?

4 REPLIES 4
HP Recommended

Not that anybody's ever going to see this, but wow ... HP support is the only place where the forums are even less help than the company. Lesson learned.

HP Recommended

@DavidKR

 

Welcome to the HP support community.

 

I understand that you are getting paper jam issues on the printer, I am glad to assist you.

Reset the printer

Sometimes, the printer can display an error message even after the issue has been resolved. Reset the printer to clear the error.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

Clear jammed paper from the ink cartridge access area

Remove any loose or jammed paper that is accessible from the ink cartridge access area.

  1. Open the ink cartridge access door.

  2. Use a flashlight to check for any paper or objects in ink cartridge access area, and then remove any paper or objects that you find.

    To avoid tearing any whole sheets of paper, pull the paper with both hands.

    Figure : Removing jammed paper

    Image: Moving the carriage and removing jammed paper.
  3. Close the ink cartridge access door.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Here is the HP document for your future reference:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you, @Sandytechy20. This is not a normal paper jam; the page prints completely, but is only partially ejected form the printer. I have tried restarting the printer, and unplugging it and plugging it back in, and this has no effect. I have to perform some action such as aligning or cleaning the printheads or printing a test page. All of this, of course, uses up pages, and since I'm on the Instant Ink program I'd rather not have to print an extra page each time! I just tried updating the firmware, but I got the message that it is up to date and no updates are available. Are there any more suggestions?

HP Recommended

@DavidKR

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.