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HP Recommended
HP Officejet Pro 8600 plus
macOS 11.0 Big Sur

The printer has stopped working and keeps displaying "Pick motor stalled" error message when I try to print. I've shut down, rebooted, reset, and carefully followed the video (which looks ancient), clear through to the end, but no luck. My connection is wireless but I don't see how that could be an issue. Today is 12/21/2021. Any suggestions to get this working very soon would be much appreciated. 

 

2 REPLIES 2
HP Recommended

Hi,

Follow the video and support document below, which covers any possible step to troubleshot a such:

https://support.hp.com/ee-en/document/c02920174

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Your post didn't pay attention to my question:  I had already tried their video before I posted to the group.  I followed each of the steps meticulously, twice. It does not resolve my problem. 

 

I posted to this list to see if anyone had more recent updates, since the video looks about 30 years old.  Their video was not helpful for me at all. 

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