Create an account on the HP Community to personalize your profile and ask a question
01-11-2021 08:52 AM
The autofeed is not working on my printer. It does not pick up the paper . As per online advice I have cleaned the rollers and reset the printer. The rollers do not appear to be turning. I have contacted HP support by phone. 50 minutes holding and no reply and WhatsApp. No reply. The printer is under warranty but thats not much help when no one responds.
01-16-2021 05:16 AM
If you have already performed the steps from the documentADF does not pick paper or feeds in too many sheets and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps!
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
Didn't find what you were looking for? Ask the community