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HP Recommended
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Safest method would be to remove the fuser to remove the paper jam. https://www.youtube.com/watch?v=Rr4o5PY1s-s
The video will show you how to remove the fuser and you should be able to get the jam out then. Proceed with caution when working around the fuser as the rollers are delicate and easily damaged.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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