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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Bad roller, paper jams continually even after cleared out

Create an account on the HP Community to personalize your profile and ask a question
04-22-2024 10:37 AM
Hi @bc1231,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with the paper jams.
Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
If you have performed all the steps from this document and still having issues, this might be hardware.
This might require one-on-one interaction to fix the issue via remote assistance.
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I am an HP Employee