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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Bad tray for printing HP color Laserjet MFP M277dw

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07-03-2021 09:43 AM
When I run a print from my PC, it comes out on the bad tray. However I specify the Tray 2 well but the document is presented on the tray 1 with manual introduction of the paper.
Thanks for help
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Accepted Solutions
07-03-2021 01:04 PM
Make sure that you have the paper size and type settings for the tray on the printer matching the document size and type you are printing.
for example: if you have the tray 2 tray set (on the printer itself) as plain type A4 size and your document wants to print on a different type of paper or size of paper it will default to tray 1 and prompt you to insert paper. While commonly people believe that setting the tray to any size any type is a good idea this often leads to the behavior that you are experiencing.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-03-2021 01:04 PM
Make sure that you have the paper size and type settings for the tray on the printer matching the document size and type you are printing.
for example: if you have the tray 2 tray set (on the printer itself) as plain type A4 size and your document wants to print on a different type of paper or size of paper it will default to tray 1 and prompt you to insert paper. While commonly people believe that setting the tray to any size any type is a good idea this often leads to the behavior that you are experiencing.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-05-2021 02:50 PM
Thank you for your answer, repaitrooper,
I have checked on the printer and the parameters are correct:
Format Pap. default: A4
TRAY 1 format: A4
TRAY 2 format: A4
The settings on the PC are correct:
Format A4
Selection: tray 2
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