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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 4
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Black prinrting

HP Recommended
hp 3788
Microsoft Windows 10 (64-bit)

i have hp 3788 wit full black and color ink..

but when i print black page it is not printing at all

i changed cartage and i cleaned 

still does not print black white pages

thanks for help

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@shemi514 I have a few steps to help you out:

 

Check if the printer works fine as a stand-alone device while using the copier.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a reinstallation to fix this issue, try the below steps.

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)

You may want to click here to troubleshoot further.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Message 3 of 4
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HP Recommended

i did all that you write

but i want to explain that this is not problem of my computer 

problem is at my printer

when i print with color . it print perfect

the problem is when i try to print black 

i changed cartige and still make problem..

 

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HP Support Agent
HP Support Agent
31,166 31,117 2,605 3,924
Message 4 of 4
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HP Recommended

@shemi514 If you have clicked here to troubleshoot further and yet the issue persists, this could be a printer hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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