Blue screen code 00829C98

[JJDrums26]

I already tried a hard restart and it didn’t work. What else can I do?
Thank you!

[Jay_G24]

Hi @JJDrums26,

Welcome to the HP Support Community

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

[JJDrums26]

Thanks for the reply,

my printer is an:

HP Envy Photo 7858

[Jay_G24]

I understand you are receiving a "00829C98" error on the printer screen.

We can perform a factory default on the printer to resolve the issue

The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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