• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2021 05:16 AM

HP Recommended
Product: HP Color Laserjet M653
Operating System: Microsoft Windows 10 (64-bit)

Hi

We bought 3 new M653 color laserjets amnd they all have the same problem.  They print slanted on the page.  We print software manuals that have a line in the header and footer right across the page so it's really obvious that it slants down from left to right.

 

We've tried all the internal stuff you can do, re-aligning, calibrating, ran all the reports and cleaning etc.  We know you can change the alignment slightly but that is the left and right alignment on the page - it doens't correct skew printing.

 

We've been in business 30yrs and have always had HP printers.  We can usually solve any issues ourselves by replacing the paper tray rollers etc.  But these are new out the box and from day 1 they had this issue.  When we compare the paper tray guides in our old CP4025 color laserjets the new tray deisgn seemed flawed.  There is less solid surface in contact with the paper stack in the tray to hold it in place.  Every time we print we double/triple check that the paper is aligned correctly and held in place before printing and it makes no difference.  If we don't do these extra checks the slant is even worse which is why we think the design of the paper tray guides is the issue.

 

Currenlty got HP on the case but it takes so long to get through and keep getting back to them I though I'd throw it out here.

 

Anyone else got the same issue?

 

Thanks for any suggestions.

Jenny

Wise Owl

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.