Brand New Printer and jams with printable vinyl

[Farrahb98]

I just bought my Officejet Pro 9018e last week to replace the 9018 I had for a little over a year I was told by HP IT that the wireless card was no good.  I never had a problem printing on the Cricut printable vinyl.  But every time I try to print on it with this new printer it jams and I have to rip out the paper.  A 10 pack of this paper is $10.   I have been through 2 packs of printable vinyl so far and I'm about to pull my hair out.  I run a small business and I depend on this to be able to print on printable vinyl.  Especially a printer that cost several $100.  I had a canon cheapy printer that would even print on the vinyl.  Now there is something wrong with that picture if that $30 printer can print it out with no problems and this HP Printer can not.  It's pretty much useless to me if I can only print on regular paper.  I also print on a lot of cardstock as well.  So Please Help Me If You Can 🙂  TIA!!!!

[Betty0610]

@Farrahb98

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!