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‎02-03-2024 08:46 AM

HP Recommended

Brand new printer keeps pushing the paper to the right causing a jam.  All packing material is off.  What can I do outside of returning it? 

Category:
1 REPLY 1

‎02-06-2024 02:26 AM

HP Recommended

Hi @Nitakaye2000,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, refer to this document and see if that helps.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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