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Brand new printer and paper tray open error

HP Recommended
HP Envy 6010
macOS 10.15 Catalina

Hello,

 

I have just unboxed my new HP ENVY 6010 printer. started setting it up etc was fine. When it came to the alignment it says the paper tray was open. It wasn't. I have messed around with it, put small amount of paper in and more and still the error. I have fiddled with the tray and still no hope. I saw a comment about the sensor on the tray might be faulty or broken but I'm a woman and I don't have a clue where to look for that haha! 

I have turned the printer off and on and still no luck.

 can anyone help?

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