Brand new printer wont pick up paper

[HannahBrowneyes]

I have set up the new printer and loaded with paper (75 gsm standard mutli purpose printing paper) and the printer is saying there is a jam, there isnt a jam because it wont pick any up. i have done the reset and energy drain and its still showing error E4

[Sneha_01]

Hi @HannahBrowneyes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

• Automatically clear the jam
• Paper jams can be real or false. The printer might report a paper jam even when there is no jam.
• On the printer control panel, press the Cancel button to automatically clear the paper jam.
• Clear jammed paper from the printer
• Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
• Reset the printer
• Reset the printer to recover from printer errors or failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• Turn on the printer to complete the reset.
• Service the printer
• Service or replace your HP product if the issue persists after completing all the preceding steps.

Please click on this link: https://support.hp.com/ie-en/document/ish_4595069-4595116-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support