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CHUCKR88
New member
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Message 1 of 2
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CANNOT PRINT STATES PAPER WRONG SIZE BUT CANNOT CHANGE SIZE

HP Recommended
HP OFFICEJET J5255
macOS 10.15 Catalina

HP OFFICE JET PRINTER 5255.  WHEN I TRY TO PRINT A COPY THE PAPER COMES OUT BLANK.  STATES WRONG SIZE PAPER B UT IT ISN'T.  I CAN PRINT A COPY FROM THE INTERNET WITH NOT PROBLEM.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @CHUCKR88,

 

I'd like to help!

 

To better assist you - 

 

1)Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3)What is the paper size and type you are using?

 

Refer to the printer specifications to know the supported paper size and type 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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