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HP Recommended
CF404A

I purchased a CF404A for my M479 printer.  I installed the trays as directed and turned on the printer.  The printer made a noise like something was rotating.  I tried to pull out the paper tray to see if something was stuck, but the tray would not come out.  I removed the printer to see if something was jamming the tray so it would not open, but I could not find anything.  I will note the blue tab at the front of the tray use to extend the tray for longer paper works as the front of the tray slides out about 3 inches, but the actual paper tray is stuck.  I tried to look around and still did not see anything holding the tray.

 

Any idea what I can do to get the tray open without breaking it.

 

Thanks

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