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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- CF404A - Paper tray will not pull out.

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07-17-2023 02:11 PM
I purchased a CF404A for my M479 printer. I installed the trays as directed and turned on the printer. The printer made a noise like something was rotating. I tried to pull out the paper tray to see if something was stuck, but the tray would not come out. I removed the printer to see if something was jamming the tray so it would not open, but I could not find anything. I will note the blue tab at the front of the tray use to extend the tray for longer paper works as the front of the tray slides out about 3 inches, but the actual paper tray is stuck. I tried to look around and still did not see anything holding the tray.
Any idea what I can do to get the tray open without breaking it.
Thanks