Re: CP4005 Tray 2 Cannot Be Opened - HP Support Community

DCGKY · ‎08-31-2021

Tray 2 cannot be opened. It is stuck and can only be pulled forward about 1/4 inch. What technique may be used to allow the drawer to be opened or pulled forward?

Repairatrooper · ‎08-31-2021

Check from the back, I do not remember if there is a flap that lifts up when you have legal paper loaded. If there is, you may be able to see what is causing the problem and perhaps dislodge with a long screwdriver.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

DCGKY · ‎09-03-2021

Unfortunately, on the CP4005, there is no access to tray 2 from the rear. An additional item of information, the panel displays "INSERT OR CLOSE TRAY 2" even though the tray is closed and cannot be opened.

Repairatrooper · ‎09-04-2021

I would suggest that you power off the unit, remote the toner cartridges and the transfer belt and then turn the printer on it's side so you can see the bottom of the printer for possible items jamming it. In some cases brute strength might be the only way to remove the tray.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

PSSG · ‎09-08-2021

If you have the skillset, removing the paper feed assembly, RM1-1756-000CN may be helpful in removing tray. Basic mechanical skills required. Remove all toners and belt. Paper feed assembly sits on the bottom.

Remove small black cover. Disconnect connectors. Remove two screws. Lift paper feed assembly up and out.

CP4005 Tray 2 Cannot Be Opened

Create an account on the HP Community to personalize your profile and ask a question