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Can’t get my printer to work. Says “Problem with the printer or ink system”.

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I have a HP Officejet Pro 6835 with “a problem with the printer or ink system”, but before this it was a NON existing paper ja

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Hi @Rocky41,


I'd like to help!


Try the below suggestions-


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.


Check the carriage for a printhead latch

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

  1. Open the door to access the cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

    • If your carriage has a printhead latch, continue to the next step.

    • If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.

Example of a carriage with a printhead latch

Example of a carriage without a printhead latch

Animations of carriage with a printhead latch

Carriage without a printhead latch


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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