Hi @Rocky41,
I'd like to help!
Try the below suggestions-
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Update the printer firmware
Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.
Check the carriage for a printhead latch
Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.
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Open the door to access the cartridges.
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Wait until the carriage stops moving before you continue.
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Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).
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If your carriage has a printhead latch, continue to the next step.
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If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.
Example of a carriage with a printhead latch
Example of a carriage without a printhead latch


Hope this helps! Keep me posted.
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