Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.
Open the door to access the cartridges.
Wait until the carriage stops moving before you continue.
Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).
If your carriage has a printhead latch, continue to the next step.
If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.
Example of a carriage with a printhead latch
Example of a carriage without a printhead latch
Hope this helps! Keep me posted.
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