Can't print A3 !

[Mendika]

Hello,

My printer refuse to print any A3 document !

I have updated the pilot and did everything I could..

Help !

[Anand_Andy]

Hi @Mendika,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet 7110 Wide Format EPrinter - H812a. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• What operating system is running on your device?
• What is the OS version installed on the unit?
• Have you installed the full feature drivers on the PC?

While you respond to that, let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps:

• You can create a custom size to print on A3 size paper.
• If you are using a windows computer according to the link you posted above, follow the below steps to create a custom size.
• Load the custom-size paper into the paper input tray.
• Open the item you want to print.
• Click File, and then click Print.
• In the Print window, click Preferences, Properties, or Printer Properties.
• Click the Paper/Quality tab, and then click Custom.

•    NOTE: If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.

• 
• In the Custom Paper Size window, click New.
• Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.

•    NOTE: To change the dimensions to metric, click Millimeters.

• Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.
• Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.
• 
• Make any other preference changes if necessary, and then click OK.

•    NOTE: Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

• Click OK or Print to print the document.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!