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HP Recommended
LaserJet Pro MFP M148fdw0
Microsoft Windows 10 (64-bit)

First time jam in Duplex area.  Can't pull paper out without tearing. Help, please.

2 REPLIES 2
HP Recommended

Hello, please send a photo of the location of the paper clip

HP Recommended

Hi@CaGaPeach,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

We understand that unable to pull the paper from the duplexer to Remove any jammed paper that is accessible from the output bin area.

  1. Open the rear door.

    Opening the rear door

  2. Use both hands to remove any jammed paper from the duplexer area.

    Removing jammed paper from the duplexer area

  3. Close the rear door.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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