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Sarafaye
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Message 1 of 2
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Can’t reach jam

HP Recommended
HP ENVY 5660
macOS 10.15 Catalina

There is a piece of paper jammed in the far back of my printer and no matter how many parts I remove I still can’t reach it. Any idea how to get it out? 

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Repairatrooper
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Message 2 of 2
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HP Recommended

Sometimes the best way to do this is to get a thin mylar ruler or other piece of mylar and push it through the paper path to dislodge the jam. Always push in the direction of travel of paper, never backwards as you can break sensors pushing backwards.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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