Can the error code 0x6100004a

[Renaee512]

I  continue to get the error message for a jam. Can thus be fixed. There is no jam

[Jay_G24]

Hi @Renaee512,

I'd like to help!

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 Try the steps in the document -- A 'Paper Jam' Error Displays

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping