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07-27-2020 04:48 PM
I am getting an error message that the is a Jam in the output bin. I have opened the rear door several times and there is no paper jam. I tried turning off the power and was able to get the error message to reset but it keeps coming back. I read an old help message and tried disconnecting the power cord and holding the off button for 15 seconds. It seems to have worked but I think the error message will come back like before. The customer service tech mentioned sending a PM telling how the reset the printer. Please send this to me.
07-28-2020 01:01 PM
Welcome to the HP Support Community.
Let's try a firmware update too: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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