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07-01-2020 08:58 PM
Product: HP Office Jet Pro 8025
Operating System: Microsoft Windows 10 IOT
I needed to change the paper to larger format , so 8.5 x11 out and put the larger paper in and it said the tray was open when it was not and it was closed but said it was open . So I took the tray out completely and put it back in but it will not close completely-- something is catching and preventing it from closing. How can I fix it?
1 REPLY 1
07-05-2020 08:16 AM
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I have gone through your Post and I understand your concerns
Since this is a Hardware issue I suggest you contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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