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02-23-2022 05:02 PM
I printed an envelope perfectly after adjusting the paper/envelope plastic guides. When I attempted to open [expand] the plastic guides for 8 ½ x 11 paper they were frozen in place. Consequently, I cannot use my HP Office-Jet Pro All-in-One Printer.
02-26-2022 10:13 AM
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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