cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
MaryK0914
New member
1 0 0 0
Message 1 of 2
143
Flag Post

Solved!

Cant lift door to clear jams

HP Recommended
HP OFFICE JET PRO 9018

I cannot open lift top of printer to clear jams. It's very tight afraid to damage it of I force it open.

1 ACCEPTED SOLUTION

Accepted Solutions
Valsimot
Level 13
Level 13
8,452 7,668 973 1,540
Message 2 of 2
Flag Post
HP Recommended

You need to lift the top and scanner together at the same time, if you lifted scanner first then top is locked.




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Valsimot
Level 13
Level 13
8,452 7,668 973 1,540
Message 2 of 2
Flag Post
HP Recommended

You need to lift the top and scanner together at the same time, if you lifted scanner first then top is locked.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation