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Jamesshepp
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Message 1 of 2
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Cant print it says paper jam but no jam

HP Recommended
HP deskjet 3720
Microsoft Windows 10 (64-bit)

Hi all, all of a sudden i cant print over my wifi network. It says there is a paper issue, but there isnt one. I can print  the printer configuration page no problem.

 

Any idea?

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Jamesshepp,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Update the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Try the steps in the document -'E4' Error (Paper Jam)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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