Cant reseat the rear paper tray paper guide on smart tank 5101

[jonzy2]

I have an HP  Smart Tank 5010 printer.  The rear paper guide just pulled out  and I can not seem to get it back into the the channels. Does anyone know the trick to reseat it or can someone send a picture of what a properly seated guide looks like? I cant seem to find one online.

[Alden4]

Hi @jonzy2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble reseating the rear paper tray paper guide on your HP Smart Tank 5101, here are some steps you can try.

• Check for Obstructions: Ensure there are no obstructions blocking the paper guide or preventing it from sliding into place properly.
• Proper Alignment: Make sure you're aligning the paper guide correctly with the slots or tracks provided for it. It should slide smoothly into place without any force.
• Inspect for Damage: Examine the paper guide for any signs of damage or deformities that could be preventing it from fitting correctly. If it's damaged, you may need to replace it.
• Clean the Area: Sometimes dust, paper fibers, or debris can accumulate around the paper guide, hindering its movement. Clean the area thoroughly and try reseating the paper guide again.
• Refer to the Manual: If you're still having trouble, consult the user manual or documentation provided with your printer for specific instructions on how to reseat the paper guide properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support