Card Stock Slips on Takeup

[yankeebob1954]

I am the IT manager at a small Catholic school where we have several of these same Officejet Pro 8720 printers. On some of them, when trying to print on card stock, the paper will initially slip before it finally gets fed into the printer.  We make the necessary adjustments in the settings but that doesn't seem to help. Any suggestions?

Thank you.

Robert

[Dragon-Fur]

@yankeebob1954 

Welcome to the HP Community Forum.

Might be dirt, paper, settings, or perhaps "old printer syndrome"

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Printer - Shiny and Clean

First, make sure printer is clean:

Paper Jam Error - HP OfficeJet Pro 8700 Printers

Steps 1-4

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Printer - Specifications

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Paper Handling

Cards

Up to 200 g/m2 (110 lb index)

Up to 50 cards

Supported cards

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

note:

Load card stock in Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size	Tray 1
Index card	76 x 127 mm (3.0 x 5.0 inches)	x
Index card	101 x 152 mm (4.0 x 6.0 inches)	x
Index card	127 x 203 mm (5.0 x 8.0 inches)	x
A6 card	105 x 148 mm (4.1 x 5.8 inches)	x
Borderless A6	105 x 148 mm (4.1 x 5.8 inches)	x
A4 index card	210 x 297 mm (8.3 x 11.7 inches)	x
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)	x
Index Card Letter	216 x 279 mm (8.5 x 11 inches)	x

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Printer - Tray and Paper

Make sure the Printer is (still) aware of the paper size and type

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

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Printer - Settings

Least likely since you have perhaps been doing this for a while...

Worth checking in case someone changed something in the job configuration.

For example,

Make sure the selected paper size matches the selected size / type.

What?  4x6" photo paper is different from selecting Index card 4x6 in

General Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

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Printer - Old

Printers that used to routinely handle thicker paper might struggle to load and print that same paper after the printer has been in service for a long time or the printer has been subjected to "hard service".  Why?  Just "wear and tear" - gears and rollers wear out over time or under stress.

When is a printer "old" -- depends on the printer, the supplies, the length of service, the type of service, even the humidity and temperature.

Personal Opinion:

Perhaps five to seven years on these nice OfficeJet 8720s.

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References / Resources / Examples

Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8720 All-in-One Printer series 

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