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HP Recommended
HP ENVY Pro 6455 All-in-One Printer

Cardstock will not feed thru my printer

1 REPLY 1
HP Recommended

@Wanda1131 

 

Welcome to the HP Community --

 

Printer does not handle actual "card stock" paper.

 

Printer supports a light-weight card paper > Index card paper as included in the specifications.

The specifications describe the paper as "HP Card" -- it is the same as "Index" card paper.

 

If the paper is too heavy -- and / or not fully supported in size, type, AND weight -- the paper won't feed, might feed and jam, or perhaps manage to squeeze through and then print the content skewed, part way, in pieces, or not at all.

 

Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

Section Paper handling

Input capacity
Up to 100 sheets
Standard input capacity (cards)
Up to 40 cards
Output capacity
Up to 25 sheets
Media sizes supported (metric)
A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)
Letter, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)
Simplex: 76.2 x 127 mm to 216x594mm; Duplex: 76.2 x 127 mm to 216x594mm
Media sizes, custom (U.S. standard)
Simplex:3x5 to 8.5x14; Duplex:3 x 5.5 to 8.5 x 12.2 in
Media types
Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)
A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)
Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Borderless printing
Yes (up to 8.5 x 11 in, 210 x 297 mm)

 

What else?

 

If the paper is supported in paper size, paper type, AND weight,

If the Paper Size / Type are not set in Tray and Paper,

The results can be similar:  balking, jamming, partly printing, failing to print at all.

 

General Example - EWS - Tray and Paper

Your printer will be different from the example -

For example, if the printer has only one in-take tray, all supported paper sizes, types, and weights are handled in the one tray.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11EWS_9025_Preferences_Tray_and_Paper_Management_All_11

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

 

User Guide - HP ENVY 6400e All-in-One series

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy 6400

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY Pro 6455 All-in-One Printer  

 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.