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07-08-2022 08:46 AM - edited 07-08-2022 08:47 AM
I have wireless HP ENVY 5030 printer.........The printer will print 80gsm A4 paper fine but when I try to print 160gsm cardstcock it will not feed through and causes a paper jam.
Can anyone help with this problem.
Many Thanks
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Accepted Solutions
07-08-2022 09:45 AM
Thank you for your response..........checked details for paper jam and realised that the paper path cover was not clicked in place........such a simple thing but have spent ages trying to sort it...... but happily all sorted now.
Thank you
07-08-2022 09:12 AM
Welcome to the HP User Community.
Printer supports Card Paper to 200 gsm.
Data sheet HP ENVY 5030 All-in-One Printer
Media weight
A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Possible causes include (and might not be limited to):
- Printer might be dirty and in need of maintenance: Paper Jam Error
Note: For printers that support doing so, be sure to clean the rollers inside the printer as described in the document.
- Selection in application / software might be incomplete / incorrect.
- The driver might not support the selected paper size in combination with the selected paper type for the current job.
- If using HP Smart Mobile, the paper size / type must be selected before opening the content to be printed.
- The printer might not be aware of the paper size / type loaded in the printer - Tray and Paper Management
Reload the paper - Open / close the tray - then adjust / edit / (re)set - select the paper size and type
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management
Retain_Printing_Preferences_13
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP ENVY 5030 All-in-One Printer
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07-08-2022 09:45 AM
Thank you for your response..........checked details for paper jam and realised that the paper path cover was not clicked in place........such a simple thing but have spent ages trying to sort it...... but happily all sorted now.
Thank you
07-08-2022 10:00 AM
You are welcome.
Glad it helped solve the issue.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
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