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HP Recommended
HP ENVY 5030 All-in-One Printer

I have wireless HP ENVY 5030 printer.........The printer will print 80gsm A4 paper fine but when I try to print 160gsm cardstcock it will not feed through  and causes a paper jam.

Can anyone help with this problem.

 

Many Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for your response..........checked details for paper jam and realised that the paper path cover was not clicked in place........such a simple thing but have spent ages trying to sort it...... but happily all sorted now.

 

Thank you

View solution in original post

3 REPLIES 3
HP Recommended

@Vonnie30 

 

Welcome to the HP User Community.

 

Printer supports Card Paper to 200 gsm.

Data sheet HP ENVY 5030 All-in-One Printer 

Media weight

A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

 

Possible causes include (and might not be limited to):

 

Note: For printers that support doing so, be sure to clean the rollers inside the printer as described in the document.

 

  • Selection in application / software might be incomplete / incorrect.

 

  • The driver might not support the selected paper size in combination with the selected paper type for the current job.

 

  • If using HP Smart Mobile, the paper size / type must be selected before opening the content to be printed.

 

  • The printer might not be aware of the paper size / type loaded in the printer - Tray and Paper Management

Reload the paper - Open / close the tray - then adjust / edit / (re)set - select the paper size and type

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13Retain_Printing_Preferences_13

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 5030 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you for your response..........checked details for paper jam and realised that the paper path cover was not clicked in place........such a simple thing but have spent ages trying to sort it...... but happily all sorted now.

 

Thank you

HP Recommended

@Vonnie30 

 

You are welcome.

Glad it helped solve the issue.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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