Cardstock

[Vonnie30]

I have wireless HP ENVY 5030 printer.........The printer will print 80gsm A4 paper fine but when I try to print 160gsm cardstcock it will not feed through  and causes a paper jam.

Can anyone help with this problem.

Many Thanks

[Dragon-Fur]

@Vonnie30 

Welcome to the HP User Community.

Printer supports Card Paper to 200 gsm.

Data sheet HP ENVY 5030 All-in-One Printer 

Media weight

A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Possible causes include (and might not be limited to):

• Printer might be dirty and in need of maintenance:  Paper Jam Error 

Note: For printers that support doing so, be sure to clean the rollers inside the printer as described in the document.

• Selection in application / software might be incomplete / incorrect.

• The driver might not support the selected paper size in combination with the selected paper type for the current job.

• If using HP Smart Mobile, the paper size / type must be selected before opening the content to be printed.

• The printer might not be aware of the paper size / type loaded in the printer - Tray and Paper Management

Reload the paper - Open / close the tray - then adjust / edit / (re)set - select the paper size and type

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 5030 All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[Vonnie30 · Accepted solution]

Thank you for your response..........checked details for paper jam and realised that the paper path cover was not clicked in place........such a simple thing but have spent ages trying to sort it...... but happily all sorted now.

Thank you

[Dragon-Fur]

@Vonnie30 

You are welcome.

Glad it helped solve the issue.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"