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Johnna12
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Carriage Jam Issue on Officejet Pro 8500 a909a

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Officejet pro 8500 909a
Microsoft Windows 7 (64-bit)

Carriage jam

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Johnna12
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I went through a video trouble shooting this issue to no avail.

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sandytechy20
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@Johnna12

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  1. Turn off the printer, and then disconnect the power cord.

  2. Open the cartridge access door to get to the carriage inside the printer.

    EXAMPLES OF A CARTRIDGE ACCESS DOOR

    Examples of printer door locations
  3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

    EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

    Example of a printer with paper debris in the carriage path
  4. If the carriage has a latch, gently press it down to make sure it is locked into place.

    CAUTION: 

    Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

    EXAMPLES OF THE CARRIAGE LATCH

    Example of the carriage latches
  5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

    CAUTION: 

    Do not force the carriage to move if it is locked or stuck. This can damage the printer.

  6. Close the printer door.

  7. Reconnect the power cord, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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