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02-19-2021 10:45 AM
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Check for obstructions in the carriage path
Turn off the printer, and then disconnect the power cord.
Open the cartridge access door to get to the carriage inside the printer.
EXAMPLES OF A CARTRIDGE ACCESS DOOR
Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
If the carriage has a latch, gently press it down to make sure it is locked into place.CAUTION:
Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
EXAMPLES OF THE CARRIAGE LATCH
If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.CAUTION:
Do not force the carriage to move if it is locked or stuck. This can damage the printer.
Close the printer door.
Reconnect the power cord, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
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