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‎01-16-2021 04:22 AM

HP Recommended
Product: HP4630 Deskjet
Operating System: macOS 10.15 Catalina

Getting carriage jam message on HP4630 even though there is no jam and printer carriage can move freely.  Have tried "hard reset" but this has not been successful.  Based on other posts on similar problem, it appears that I need to do advanced reset.  Can someone please provide me with the advanced reset instructions.  Thanks.

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1 person had the same question
1 REPLY 1

‎01-19-2021 06:51 AM

HP Recommended

@esquared1202

 


Welcome to HP Support Community


I would like to help

 

We could try a Semi Full Reset and check if that helps


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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