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HP Recommended
HP Envy 6020
iOS

I have just purchased and unboxed a Envy 6020 today.

 

At setup i'm getting a error to say that there is a Carriage Jam. Have not got a chance to print a page yet and the video shows that I accknowledge the error, the carriage then freely moves left and right and then the same error appears and I cannot make any changes. Using the cartridges that came with the printer.

 

Any help please

 

Thanks

1 REPLY 1
HP Recommended

Hi @misterman2326,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, try the steps in the document -E4 (Paper Jam) Error​​​​​​​

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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